Well, I’ve been had by FedEx once again. They have begun to employ ninjas as their delivery people. No longer do they conspicuously knock on your door and then get you to sign for your package. Instead, they sneak quietly up to the door and put a sign on it stating that you didn’t answer, then take the package back to their hub so you have to come get it.
Seriously, they don’t knock anymore. If I want to catch my FedEx ninja, I have to wait around all day outside my door, hiding in the bushes with a blowgun.
Jerks.
UPDATE: The above post garnered this response from Dan Moyles.
Dan Moyles (djmoyles@fedex.com) wrote:
Jim, FedEx is committed to attempting delivery of your packages on 3 consecutive days. Our drivers would prefer to leave your package at the door (if applicable), or have you sign for it on the day it arrives, instead of coming back 2 more times. If you leave a note on the door indicating that you are home, and get to know your driver, I’m sure you wouldn’t feel like we employ “ninjas†any longer. I will be glad to follow up in more detail if you prefer, you have my email address. Thanks.
Dan Moyles is an excellent representative of FedEx, and I appreciate his comments. He offered to help me with my situation and even offered to personally investigate the whereabouts of my package. That’s awesome customer service. I didn’t even contact FedEx, he just happened to be reading my page, I gather.
His suggestion was that I get to know my driver, and ask personally for him/her to knock louder, or perhaps leave a note asking the driver to do so. That’s fine and dandy, and in the future I guess that’s what I will do, but it still seems like knocking on the door when trying to deliver a package that requires a signature should go without saying.
When I was in line today, trying to pick up my package, there was a gentleman ahead of me with exactly the same predicament that I had the day before. He had his ticket for his package, but they sent it out on the truck already so he’d have to come back the next day to get it. He lived even farther away from the FedEx hub than I do, too, so he’s extra screwed.
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Jim, FedEx is committed to attempting delivery of your packages on 3 consecutive days. Our drivers would prefer to leave your package at the door (if applicable), or have you sign for it on the day it arrives, instead of coming back 2 more times. If you leave a note on the door indicating that you are home, and get to know your driver, I’m sure you wouldn’t feel like we employ “ninjas” any longer. I will be glad to follow up in more detail if you prefer, you have my email address. Thanks.